Skip to content

Edward Aube

Client Success Advocate

8/12/2020

As a comprehensive technology services company, Red Level delivers customized scalable technology solutions designed precisely to our clients’ unique needs – solutions that accelerate growth, reduce costs and enable collaboration. As a preferred partner to technology leaders such as Microsoft, DellEMC, and VMWare, we deploy the most advanced business technology solutions, ensuring optimal reliability, productivity and value.

 

Summary:

 

The Client Success Advocate is a key contributor within a multi-functional team to drive success and meaningful relationships with Red Level’s current and potential clients. The Client Success Advocate role requires a broad range of skills, but two are more important than everything else: you love building relationships with clients to make them successful, which means you are focused, dedicated and able to prioritize in a fast-paced environment.

 

Duties Include:

 

  • Become a trusted advisor to clients and key stakeholders by aligning Red Level offerings to their business strategy and goals
  • Develop client success plans outlining Client’s business objectives, critical success factors, and product adoption plan
  • Establish a seamless engagement experience for the client throughout their journey with Red Level maximizing their return on investment as a managed client
  • Manage Client Success Activities such as Onboarding, Training, Client Support, Renewals, and Cross-sell/Up-sell
  • Partner with sales & marketing to uncover and develop account expansion opportunities to support ongoing account growth
  • Collaborate with consulting & engineering teams to champion predictable retention outcomes through proactive engagement on product and support related issues
  • Collaborate with sales & marketing to create programs on best practices, influence product/service roadmap discussions, and foster client references
  • Be a Client Success Champion to evangelize client-centricity within Red Level, thereby increasing retention outcomes, client experience and loyalty
  • Responsible for resolving client issues/ problems immediately, escalating more complex problems to Client Success Manager/ Senior Client Executive when needed. 
  • Listen to client feedback and identify opportunities to adapt/improve product/service offering accordingly.
  • Perform outbound telephone calls and emails to prospective and existing clients to identify and qualify new sales opportunities by asking open ended questions associated with  lead qualification criteria.
  • Receive and respond appropriately to inbound telephone, website "click-throughs" and email inquiries to qualify new sales opportunities by asking open ended questions associated with lead qualification criteria.
  • Team player who will work within the company to continue improving the way Red Level serves its clients
  • Influence future lifetime value through higher product adoption, client satisfaction and overall health scores

 Required Skills:

 

  • Client success, consulting or account management experience.
  • Strong attention to detail is necessary
  • Strong ability to lead on site client visits, phone calls and help drive strategic business reviews with the help of a vCIO
  • Willingness to travel to visit clients and sponsored events
  • Excellent communication skills (both verbal and written)
  • Teamwork & Cooperation: Requires the ability to work cooperatively with others and be part of a team.
  • Self-Control: Requires the ability to keep emotions under control and to restrain from negative actions or behaviors
  • Initiative: Requires the drive to go above and beyond in order to improve or enhance job results.
  • Client Service: Requires the ability to understand and help/assist both internal and external clients to provide exceptional value
  • Flexibility/Adaptability: Requires the ability to adapt to and work effectively within a variety of situations, individuals or groups, as well as understand and appreciate different and opposing perspectives.
  • Relationship Building: Requires the ability to effectively build and maintain friendly, warm relationships or networks of contacts with clients/clients.
  • Time Management: Demonstrated ability to prioritize competing demands and manage multiple concurrent tasks is required.
  • Enthusiastic and creative personality
  • You love making people happy. There’s nothing more satisfying to you than turning an upset client into a happy, thankful friend

 

 Compensation & Benefits:

 

  • Base salary, incentive pay program, plus excellent benefits package
  • Opportunities for advancement
  • Outstanding, award-winning work culture
  • Business casual dress code

To apply: https://rln.bamboohr.com/jobs/view.php?id=57

Powered By GrowthZone
Scroll To Top